Curbside Pick-Up

The main number for curbside pick-up is 443-5141, extension 11. Use this number when you arrive in the parking lot and want your items to be brought to the curbside table.

Our hours of operation will remain the same:

  • Monday-Tuesday:  10 a.m. to 5 p.m.
  • Wednesday: 10 a.m. to 7 p.m.
  • Thursday-Friday: 10 a.m. to 5 p.m.
  • Saturday: 10 a.m. to 2 p.m.

Of course, you have to request your items first, so we can check them out before you arrive. You can request items from our collection or through interlibrary loan in a number of ways:

Here’s how you can request items from our collection or through interlibrary loan. 

1. Call the Information Desk with your request at 207-443-5141, ext. 12; or  

2. Email us at curbside@patten.lib.me.us with your request; or

3. Request or place a hold on an item through the Minerva on-line catalog.  Not sure how to do this?  Click here for step-by-step instructions; or click here for a video tutorial.

What if I don’t know what I want to read, or need suggestions for my children? Try our BookMatch Bundle Service, our personalized book selection service for all ages, or browse our digital “New Titles” shelves which are updated monthly. You can also visit our Your Library at Home: Recommendations portal to find even more great tools for finding your next read.

 

Frequently-Asked Questions About Curbside Pick-Up

How long will it take to get my items? Orders of items available at Patten Free Library placed before 9:30 a.m. will be processed for same-day pickup. Orders placed after 9:30 a.m. will be processed for pick-up on the next curbside business day. Depending on demand, we may be able to fulfill requests more quickly.  Requests from other libraries usually arrive in about a week.  “BookMatch Bundle” requests can take up to three days to fulfill, depending on demand.

How many items can I request at a time?  You can request up to ten items per visit. 

How will I be notified when my request is ready for pick-up?Our circulation staff will either call or email you when your request is ready for pick-up.

What happens after I get notified that my order is ready?  Your borrowed materials are checked out to you at the time we notify you. You will have eight days to pick up your materials. After that, your order will be returned to the shelves or checked out to other patrons. Call us from the parking lot when you arrive (443-5141, ext. 11) and we’ll bring your items to the pick-up table.

How long may I keep my items? Items will be checked out for three weeks beginning when you’re notified they are ready for pickup. DVDs are checked out for one week. You may renew them one time unless someone else is waiting for them.  You may renew by calling (443-5141, ext. 11) or by logging into your account through the on-line catalog. 

May I request items from other libraries?  Yes! Interlibrary loans are still available.  Use the Minerva on-line catalog to request items.  Not sure how to do this? Contact the Information Desk for assistance (443-5141, ext 12), or go to the “Curbside Pick-Up” tab on our home page for step-by-step instructions and/or  a video tutorial on this subject.

Where do I pick up my items?  You may pick up items at our curbside pick-up table, which, depending on weather conditions, will be just outside the Children’s Room entrance or in the Children’s Room foyer.  Please do not come into the Library. 

Where do I return items? All returns must be made through our book drops, which are open 24/7.

I came to the parking lot for my pickup but no one picked up the phone.  What do I do? Call again! If we didn’t pick up the first time, it’s just because we’re busy! Or leave a message and we’ll get your items out to you as soon as possible.  

Why do I still see my recently returned books on my account? We are quarantining all returned items for at least 72 hours before checking them in. If the titles are still listed on your account after a week, please contact us by email or phone (207-443-5141, ext. 11).

What about fines?  No fines will accrue while the Library is closed to the public. You will still be responsible for fines owed before the closure.

May I bring book donations to The Library Bookstore?  The Library Bookstore is still open for business and accepting donations. Click here for hours. 

When will I be able to go into the Library?  We will return to our in-person browsing and borrowing as soon as it is safe for our staff and patrons.  

I have a print/copy  job.  Can you help me with that?  We can print, copy, scan & send, or fax up to 10 pages (5 double-sided) of material in black-and-white.  Our current staffing model makes it impossible for us to collect fees, but we will include a donation envelope with every completed copy/print/scan/fax job.  Please consider leaving a donation that approximates our usual charges, which is 15 cents per page for copying/printing/scan & send, and $1.00 per page for faxing.  You can leave your donation in the blue collection box on the curbside table.  Unfortunately, we cannot offer color copying at this time, nor can we accept jobs of greater than ten pages, or jobs which require special formatting. 

There are several options for requesting copies: 

  1. Call the Reference Desk at 443-5141, ext. 12, and arrange for a drop-off/pick-up time.  (Please allow for at least 30 minutes wait time if you need copies or printing on demand.) If you’re not in a rush, let us know and we can have your job ready for next-day pick-up.
  2. Send the job as an attachment to an email to pflreference@patten.lib.me.us.  Please include clear instructions, and a requested pick-up time.
  3. If you have an iPhone, you can print wirelessly from the parking lot using our free Wi-Fi. Connect to “Patten Free Library WiFi” under Wi-Fi settings.  Send the print job to “PFL Public (B/W).”   Call the Reference Desk at 443-5141, ext. 12 to alert our staff that you’ve sent a print job for pick-up.  

 

 

We’re here to help you! If you can’t find the books you want, or you have questions we haven’t covered here, please call the Information Desk at 443-5141, ext. 12.