Not Getting Email Notifications?

Some PFL patrons have not been receiving e-mail notifications for hold pick-ups, items due soon, or overdue notices. In some cases, this is because the notice is perceived as junk e-mail by your mail program, and partly because the Minerva system sends out so many of these notices at once.

A proactive way to make sure this doesn’t happen is to let your e-mail program know that you really do want to receive e-mails from the library’s automated system. Here’s a link describing the process of ‘whitelisting’ a domain or address for Gmail, Yahoo, and Outlook.

http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/

The domain you need to whitelist is: patten.lib.me.us. If you’d rather be more granular, the actual e-mail ID that the notice comes from is circ@patten.lib.me.us. It is also advisable to add minerva.noreply@maineinfonet.org and circ@patten.lib.me.us to your Contacts list.

If you are in the habit of deleting emails from PFL without reading them, some mail programs might assume these messages are junk e-mail and will automatically assign all future messages to your Spam folder.

If you need assistance, please see one of our reference librarians at the Information Services desk.

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